Return Policy:
All products are specifically selected and ordered for each individual client’s custom project. All sales are final
with no refunds given unless previously agreed upon in writing prior to purchase. These exceptions are subject
to all original and return shipping charges as well as a 20% restocking fee.
We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. We
cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item we
will process your return and a refund will be issued to either your original payment method or gift card. You
will receive an email confirmation once your return has been accepted and your refund will be processed
within 5-7 business days of receipt.
All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.
All custom orders, made to order items, flash sale items, furniture, artwork, sale items, and chandeliers are
final sale and cannot be returned.
Warranty / Protection Plan:
In order for the warranty / protection plan to apply, the client must purchase a protection plan at the time of
purchasing the product. The client can select for which specific items they would like to purchase a protection
plan if they do not wish to protect the entire purchase. If the item becomes defective within the selected
warranty / protection plan timeframe purchased and the client / user is not at fault, the client will receive a
replacement product without having to pay for additional shipping, receiving, and delivery fees. If no warranty
plan is selected, the client is responsible for applicable processing, shipping, receiving, and delivery fees to
receive a replacement product.
Warranty / Protection Plan Options:
1 Year: 8% of Total
3 Year: 10% of Total
5 Year: 12% of Total